RALLY PREMIUM OUTDOOR HOT TUBS WARRANTY
Provided to the original purchaser of the hot tub.
LIFETIME STRUCTURAL WARRANTY
Your shell is warranted against water loss due defects in workmanship and materials for the life of the hot tub.
7 YEAR STRUCTURE & SURFACE WARRANTY
The hot tub's acrylic surface is warranted not to blister, peel or delaminate for 7 years from the date of purchase.
The galvanized and powder coated frame and base are warranted to be free from defects in workmanship and materials against structural failure for 7 years from the date of purchase.
5 YEAR EQUIPMENT & PLUMBING WARRANTY
The electronic controls (spa pack and topside panel), heater assembly, jet pumps, circulation pump, air blower, hydrotherapy jets, air injectors, thru-wall fittings and glue/silicone joints are warranted for 5 years from the date of purchase.
2 YEAR CABINET WARRANTY
The Tri Lam Eternalwood Cabinet is warranted to be free from defects in workmanship and materials for 2 years from the date of purchase.
1 YEAR COMPONENT WARRANTY
The ozonator, pressure switch, pump seals, LED light system components, and audio system components are warranted to be free of defects in materials and workmanship for 1 year from the date of purchase.
Spa Thermal Covers, cover lifters and other dealer supplied products are not covered under this warranty but covered by their respective manufacturer's warranty, included with the product.
Filter cartridges, spa light bulbs/lenses, fuses, filter lids and headrests are warranted to be in good condition at time of purchase.
EXTENT OF WARRANTY
This warranty applies to hot tubs made after July 1, 2006, sold for residential use only by an authorized dealer.
Hot tub used in any commercial, rental or club setting voids warranty.
Date of purchase is defined as the earlier of:
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the actual date of purchase or
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six months after the date of manufacture, which is determined by the serial number or the date shown on the certification plate.
CONDITIONS AND LIMITATIONS OF WARRANTY
This warranty is void if:
1. The hot tub has been subjected to misuse, abuse, alteration, improper installation, improper chemicalization, improper maintenance, punctures, acts of God, or if any repairs have been attempted by anyone other than authorized by RALLY Premium Hot Tubs
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Abuse and misuse will include( but is not limited to) damage caused by:
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Leaving the hot tub uncovered while the spa is empty of water.
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Improper handling of the hot tub during transporting and set up/installation.
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Operation of thehot tub at a water temperature outside of the range of 35F to 104F( 2C to 40C)
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Improper use of chemicals or unbalanced water, such as pH, calcium hardness, total alkalinity or sanitizer.
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Operation of the hot tub outside of the specified voltage requirements. (230Volts +/- 10%)
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Voltage spikes or "brown out" conditions.
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Rodents or other animals.
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Unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite, "tri-chlor" type chlorines or any sanitizing chemical that may remain undissolved on the spa surface.
2.The purchase invoice has not been paid in full to the dealer or RALLY Premium Outdoor Hot Tubs
3. This limited warranty takes the place of all other warranties, express or implied, in fact or at law, including implied warranties of merchantability and fitness for a particular purpose.
WARRANTY LABOUR COVERAGE
Labour is covered for a period of 5 years from the date of purchase, with the following exceptions:
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Part only - Ozonators, Pump seals, Pressure switch, Jet internals, LED system components, Audio system components and cabinet components.
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Part only - Components which have an "at the time of purchase" warranty
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90 days-Heater assemblies
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Surface Repair- 2 years
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There is no labour coverage for time required to gain access to the hot tub.
Warranty service includes a service call reimbursement to the dealer.
Additional travel charges may apply if you live beyond the normal servicing area of the authorized dealer.
Check with your dealer.
WARRANTY PERFORMANCE
Contact your dealer, either in writing or in person, within 10 days of the problem arising.
Use all reasonable means to protect the hot tub from further damage.
Your notice must include:
A thorough description of the problem.
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Photographs of the problem(if applicable)
We may also ask for a copy of the original purchase invoice showing purchase date or delivery date, where it deems necessary. We reserve the right to inspect any warranty claim on location or at its' manufacturing facility as deemed necessary.
Warranty parts carry the balance of the unexpired warranty only.
Replacement hot tub warranty will be equal to the balance, if any, remaining on the original hot tub.